Return & Refund Policy

At sneak-outlet.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process to help resolve the issue.

Return Window

You have 14 days from the date you receive your order to request a return.

European Union Customers

If you are located within the European Union, you generally have a 14-day statutory right of withdrawal. During this period, you may cancel your order without providing a reason, in accordance with applicable EU consumer protection laws.

The withdrawal period begins on the day you, or a third party designated by you, receives the goods.

Certain statutory exceptions to the right of withdrawal may apply, depending on the nature of the product.

Eligibility for Returns

To help us process your return, returned items should:

• Be in their original condition, to the extent reasonably possible

• Be unworn and unused, except where handling the item is necessary to inspect its nature, characteristics, and functioning

• Have all original tags attached, if applicable

• Be returned with the original packaging where reasonably possible

• Include proof of purchase, such as your order confirmation or receipt

If an item has been used or handled beyond what is necessary to inspect it, we may be entitled to claim compensation for any resulting loss in value, where permitted by applicable law.

How to Initiate a Return

To start a return, please contact us:

Email: contact@sneak-outlet.com
Phone: +49 6756 152783

Please contact us before sending your return so that we can provide the appropriate return instructions.

Once your return request is received, we will provide you with the necessary return information.

Return Address

sneak-outlet.com Returns
Altehof 42
48167 Münster
Germany

Damaged or Incorrect Items

Please inspect your order as soon as possible after receiving it.

If your item is:

• Defective

• Damaged during shipping

• Incorrect or different from what you ordered

Please contact us promptly at contact@sneak-outlet.com and provide your order details and, where appropriate, photographs of the issue. We will review the matter and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Non-Returnable Items

Certain products may be excluded from the statutory right of withdrawal where a lawful exception applies. This may include, for example:

• Products made to your specifications or clearly personalized

• Sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed, where legally applicable

• Other goods that are legally exempt from the right of withdrawal

Any statutory rights you have under applicable consumer protection laws remain unaffected.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return the original product and place a new order separately, subject to the applicable return and refund conditions.

Refunds

After we receive your returned item, we will process the return and notify you regarding the refund.

Where a statutory right of withdrawal applies, refunds will be processed in accordance with applicable law.

Refund Processing

Approved refunds will generally be issued to your original payment method.

Where applicable, refunds will include the standard delivery costs paid for the original order. Additional costs resulting from your choice of a more expensive delivery method than the least expensive standard delivery option are generally not refundable.

Refunds will be processed without undue delay and within the timeframe required by applicable law.

Depending on your bank, credit card provider, or payment service, additional processing time may be required before the refunded amount appears in your account.

If you believe your refund is overdue, please contact us at contact@sneak-outlet.com.

Return Shipping Costs

If you exercise your statutory right of withdrawal, you are generally responsible for the direct cost of returning the goods, unless we have agreed to bear those costs or applicable law requires otherwise.

If the return is due to a defective, damaged, or incorrect item, please contact us before returning the product so we can provide appropriate instructions.

Your statutory rights relating to defective or non-conforming goods are not affected by this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

sneak-outlet.com
Altehof 42
48167 Münster
Germany

Email: contact@sneak-outlet.com
Phone: +49 6756 152783

Your satisfaction is important to us, and we strive to make the return process as smooth and hassle-free as possible.