Terms of service

TERMS OF SERVICE

Last Updated: August 2026

OVERVIEW

Welcome to sneak-outlet.com. Throughout this website, the terms "we", "us", and "our" refer to sneak-outlet.com.

We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services").

Our business is located at:

sneak-outlet.com
Altehof 42
48167 Münster
Germany

Email: contact@sneak-outlet.com
Phone: +49 6756 152783

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree with these Terms, you should not access or use our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights that apply under German or European Union law.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are legally capable of entering into a binding contract under the laws applicable to you.

If you create an account, place an order, or otherwise provide information to us, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account, except where such responsibility cannot legally be attributed to you.

SECTION 2 – PRODUCTS

We make reasonable efforts to display our products and product information as accurately as possible.

However, colors, dimensions, materials, and appearance may vary depending on your device, screen settings, lighting conditions, and other technical factors.

We reserve the right to modify, discontinue, or limit the availability of products at any time.

Product availability, descriptions, and prices displayed on our website may be changed or corrected when necessary.

Nothing in this section affects your statutory rights regarding defective or non-conforming goods.

SECTION 3 – ORDERS AND CONTRACT FORMATION

When you place an order through our website, you submit an offer to purchase the selected products.

After receiving your order, we will send you an automated order confirmation acknowledging receipt of your order. This confirmation does not necessarily constitute acceptance of your offer unless expressly stated otherwise.

A purchase contract is formed when we accept your order or otherwise confirm that the products have been dispatched, unless applicable law provides otherwise.

We reserve the right to reject or cancel an order where there is a legitimate reason to do so, including obvious pricing or product information errors, suspected fraud, technical errors, or circumstances in which a product is unavailable.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

All purchases are subject to our applicable Return & Refund Policy and Shipping Policy.

Unless otherwise agreed, purchases are intended for personal use and not commercial resale.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are stated in the applicable currency and include legally applicable VAT unless otherwise indicated.

Additional delivery charges or other applicable costs will be displayed before you complete your purchase.

We reserve the right to correct pricing errors and update prices at any time. Price changes will not affect orders that have already been accepted, except where permitted or required by applicable law.

You agree to provide accurate billing, payment, and contact information.

By submitting payment information, you authorize the applicable payment provider to process payment for your purchase.

SECTION 5 – SHIPPING AND DELIVERY

We will provide available shipping and delivery information during the ordering process.

Estimated delivery times are not guaranteed unless a specific delivery date has been expressly agreed.

We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier disruptions, customs procedures, severe weather, natural disasters, strikes, or other force majeure events.

For consumer sales, statutory rules concerning the transfer of risk apply. In particular, the risk of accidental loss or damage generally does not pass to the consumer merely because the goods have been handed over to the carrier.

If an order is delayed or does not arrive, please contact us at contact@sneak-outlet.com so that we can investigate the shipment.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including text, photographs, images, graphics, logos, videos, designs, trademarks, product descriptions, and software, is owned by or licensed to sneak-outlet.com or its respective rights holders.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publicly display, commercially exploit, or otherwise use our content without appropriate authorization, except where such use is permitted by law.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, payment services, applications, or other services.

Third-party services may be subject to their own terms and privacy policies.

Where permitted by law, we are not responsible for the independent operation or availability of third-party services that we do not control.

Nothing in this section limits any statutory rights or remedies you may have.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily mean that we endorse or control the third-party website.

We are not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites.

You should review the applicable terms and privacy policies before using third-party services.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform that enables us to offer our products and Services.

Your purchase contract is with sneak-outlet.com, not Shopify.

Shopify is not responsible for the products we sell, our customer service, refunds, warranties, or disputes relating to purchases from our store, except to the extent required by applicable law.

SECTION 10 – PRIVACY POLICY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and process personal information.

Where third-party services such as Shopify or payment providers process personal information, their own privacy policies may also apply.

Nothing in these Terms constitutes consent to the processing of personal data beyond what is permitted or required under applicable data protection law.

SECTION 11 – FEEDBACK AND REVIEWS

If you voluntarily submit comments, reviews, suggestions, ideas, or other feedback to us, you grant us permission to use that content for operating, improving, and promoting our Services, subject to applicable law.

You represent that you have the necessary rights to submit the content and that it does not unlawfully infringe the rights of another person.

We reserve the right to remove or refuse to publish reviews or other content that is unlawful, misleading, abusive, defamatory, fraudulent, or otherwise inappropriate.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccuracies, omissions, pricing mistakes, or incorrect product information.

We reserve the right to correct such errors and update information at any time.

If an error materially affects an order that has already been placed, we will handle the matter in accordance with applicable law and, where appropriate, provide you with the option to cancel the affected order.

SECTION 13 – PROHIBITED USES

You agree not to use our Services:

  • For any unlawful or fraudulent purpose;

  • To violate applicable laws or regulations;

  • To infringe intellectual property or other rights;

  • To upload or distribute malware, viruses, or harmful code;

  • To interfere with the security or functionality of our website;

  • To gain unauthorized access to our systems or accounts;

  • To scrape, harvest, or collect information without authorization;

  • To impersonate another person or entity;

  • To engage in deceptive or fraudulent activities;

  • To interfere with other customers' use of our Services.

We may restrict or terminate access where necessary to protect our Services, customers, or legal rights, subject to applicable law.

SECTION 14 – AUTOMATED ACCESS

Automated software, bots, crawlers, scrapers, or other automated agents accessing our Services must comply with applicable laws and reasonable technical restrictions.

We reserve the right to restrict or block automated access that places an unreasonable burden on our systems, violates these Terms, or interferes with the operation of our Services.

SECTION 15 – TERMINATION

We may suspend or terminate an account or restrict access to our Services where there is a legitimate reason, including a material violation of these Terms or unlawful use of our Services.

Termination will not affect rights or obligations that arose before termination.

Mandatory consumer rights and other rights that cannot legally be excluded will remain unaffected.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our Services are provided on an "as available" basis.

However, nothing in these Terms excludes or limits statutory rights relating to the conformity, quality, safety, or legal warranty of products.

Consumers retain all mandatory rights and remedies provided under applicable German and European Union law.

SECTION 17 – LIMITATION OF LIABILITY

We are liable without limitation for damages resulting from intent, gross negligence, injury to life, body, or health, and in other circumstances where liability cannot legally be excluded or limited.

For slightly negligent breaches of material contractual obligations, our liability is limited to the foreseeable damage typical for the contract, where legally permissible.

Any limitation of liability in these Terms does not apply where mandatory law provides otherwise.

Nothing in these Terms limits statutory consumer rights concerning defective or non-conforming products.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate us for reasonable losses, claims, or expenses arising directly from your unlawful use of our Services or your material violation of these Terms.

This provision does not apply to the extent that the relevant conduct or loss is attributable to our own fault or where such an indemnification obligation would be prohibited by applicable law.

SECTION 19 – SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

The invalid or unenforceable provision will be replaced or interpreted, to the extent legally possible, in a manner that most closely reflects its original purpose while complying with applicable law.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our applicable policies and legally required notices, constitute the terms governing your use of our Services and your purchases from us.

Mandatory statutory rights and obligations remain unaffected.

SECTION 21 – ASSIGNMENT

We may transfer or assign rights and obligations under these Terms where legally permitted, including in connection with a business transfer, merger, restructuring, or sale of assets.

You may not transfer your contractual rights or obligations to another person without our prior consent, unless applicable law permits such transfer.

SECTION 22 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of the Federal Republic of Germany, subject to mandatory consumer protection provisions that apply in the country where a consumer is habitually resident.

If you are a consumer resident in another EU or EEA country, you retain the protection of mandatory provisions of the law that would otherwise apply to you.

Nothing in these Terms restricts your statutory right to bring proceedings before a court that has jurisdiction under applicable consumer protection law.

For consumers resident in Germany, disputes are subject to the jurisdiction of the competent courts under German law.

SECTION 23 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

When we make changes, we will post the updated version on this page and update the "Last Updated" date.

Changes will not retroactively alter rights and obligations arising from orders or contracts already concluded, except where permitted or required by applicable law.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 – STATUTORY CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict, or replace any statutory consumer rights that cannot legally be excluded.

These rights may include, depending on the circumstances:

  • The statutory 14-day right of withdrawal for qualifying distance contracts;

  • Statutory remedies for defective or non-conforming goods;

  • Statutory warranty and guarantee rights;

  • Rights relating to delivery and transfer of risk;

  • Other mandatory consumer protections under German and European Union law.

For qualifying consumer purchases, EU law provides a 14-day withdrawal period and statutory legal protection for defective goods.

SECTION 26 – CONTACT INFORMATION

sneak-outlet.com

Altehof 42
48167 Münster
Germany

Email: contact@sneak-outlet.com
Phone: +49 6756 152783