SHIPPING POLICY

Welcome to sneak-outlet.com! By placing an order with us, you agree to the terms outlined in this Shipping Policy. We are committed to processing and delivering your order as quickly, securely, and efficiently as reasonably possible.

DOMESTIC & INTERNATIONAL SHIPPING RATES

We aim to keep shipping simple and transparent.

Germany (Domestic)

Free standard shipping is available on all orders within Germany.

International Shipping

We ship internationally, including to:

• United States

• Canada

• Australia & New Zealand

• European Union (EU)

• Middle East

• Asia

• South America

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Premium shipping options may be available at checkout for selected destinations.

Please note that international orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

DELIVERY TIMES

Handling Time

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays in Germany.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Estimated Transit Times

Region	Premium Shipping	Standard Shipping
Germany & European Union	3–7 business days	5–14 business days
United States, Canada, Australia & New Zealand	4–12 business days	7–21 business days
Middle East	3–10 business days	5–12 business days
Asia	11–23 business days	12–30 business days
South America	11–23 business days	12–30 business days

Delivery times are estimates only and are not guaranteed unless a specific delivery date has been expressly agreed.

Delivery may take longer due to customs processing, carrier delays, severe weather, public holidays, strikes, or other circumstances beyond our reasonable control.

CHANGE OF ADDRESS

If you need to change your shipping address, please contact us as soon as possible and preferably within 24 hours of placing your order.

Phone: +49 6756 152783
Email: contact@sneak-outlet.com

We will try to accommodate address changes before an order is dispatched, but we cannot guarantee that changes will be possible after an order has entered the shipping process.

Once an order has been shipped, we may be unable to modify the delivery address.

ORDER CANCELLATIONS

You may contact us to request cancellation of an order before it has been dispatched.

If your order has already been shipped, cancellation may no longer be possible. In that case, please refer to our Return & Refund Policy for information about your available rights and options.

Nothing in this section limits your statutory consumer right of withdrawal where applicable.

TRACKING YOUR ORDER

Once your order has been dispatched, you will generally receive a shipping confirmation containing tracking information, where tracking is available for the selected shipping method.

Please allow up to 48 hours for tracking information to become active in the carrier's system.

If your tracking information has not updated or your order appears to be delayed, please contact us with your order number so that we can investigate the shipment.

If your order has not arrived within the estimated delivery period, please contact us at:

Email: contact@sneak-outlet.com
Phone: +49 6756 152783

We will review the shipment status and assist you with the next steps.

DAMAGED PARCELS

Please inspect your package and its contents promptly after delivery.

If your parcel appears visibly damaged when the courier attempts delivery, you may refuse delivery where this is reasonably possible.

If the parcel has already been delivered, please contact us as soon as possible if the products inside are damaged.

Where appropriate, please provide photographs of the damaged packaging and products, together with your order number.

We will investigate the matter and work with you to find an appropriate resolution.

Your statutory rights regarding defective, damaged, or non-conforming goods remain unaffected.

DELIVERY ISSUES AND LOST ORDERS

If your order appears to be lost, significantly delayed, or incorrectly delivered, please contact us so that we can investigate the shipment with the relevant carrier.

For consumer orders, your statutory rights relating to delivery and transfer of risk remain unaffected by this Shipping Policy.

We will make reasonable efforts to assist with delivery problems and provide available tracking or carrier information.

CUSTOMS, DUTIES & IMPORT FEES

For orders shipped outside Germany or the European Union, the destination country may impose customs duties, import taxes, handling fees, or other charges.

These charges vary depending on the destination country and the value and nature of the shipment.

Unless otherwise stated at checkout, any such charges are the responsibility of the recipient.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

NEED ASSISTANCE?

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

sneak-outlet.com
Altehof 42
48167 Münster
Germany

Email: contact@sneak-outlet.com
Phone: +49 6756 152783

Customer satisfaction is important to us, and we strive to ensure that every order is processed and delivered as smoothly as possible.